Privacy Policy

Effective Date: January 1, 2023

1. Introduction

Urban Transit Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transit card reload services, website, mobile application, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Contact information (such as name, email address, mailing address, phone number)
  • Account information (such as username, password)
  • Transit card information (such as card number, balance, usage history)
  • Payment information (such as credit card details, billing address)
  • Preferences and settings
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you access or use our Services, we may automatically collect information about you, including:

  • Log and usage data (such as IP address, device type, browser type, operating system)
  • Location information (with your consent)
  • Device information
  • Usage patterns and preferences

2.3 Cookies and Similar Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and administrative messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Comply with legal obligations

4. Sharing of Information

We may share your information in the following circumstances:

  • With service providers, consultants, and other third parties who perform services on our behalf
  • With transit authorities and partners necessary to provide our Services
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
  • With your consent or at your direction

5. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic communications service is completely secure. Therefore, we cannot guarantee that your personal information will never be accessed in an unauthorized manner.

6. Your Choices

You may update, correct, or delete your account information at any time by logging into your account or contacting us. You may also opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

8. International Data Transfers

We are based in the United Arab Emirates and the information we collect is governed by UAE law. If you are accessing our Services from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE where our servers are located. By using our Services, you consent to the transfer of your information to the UAE.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Urban Transit Solutions LLC
Sheikh Zayed Road, Business Bay
Dubai, UAE
Email: [email protected]
Phone: +971 4 123 4567